综述 | 人工智能与价值共创: 综述、概念框架与未来研究方向

01‍‍

这里是一点说明。

我们收集了一些最新的综述性论文，以便大家了解各领域的研究进展。

这些综述大多比较新，很多还在online，未正式发表。

如果您对分享的综述感兴趣，我们提供了全文下载方式，见下文。

02‍

这里是综述信息。

标题

Artificial intelligence and value co-creation: A review, conceptual framework and directions for future research

作者

Chandra, B., & Rahman, Z.

期刊

Journal of Service Theory and Practice

SSCI (JCR 2022)

IF 4.6

Q3 (BUSINESS 84/154)

Q3 (MANAGEMENT 115/227)

时间

Jan 2024

摘要

Purpose

Artificial intelligence (AI) has a significant impact on value co-creation (VCC). However, a study providing a comprehensive summary of the current state of the art and common ground of the two fields is missing. The current study aims to fill this gap by conceptualizing the role of AI in VCC and customer decision-making.

Design/methodology/approach

The study reviews literature on VCC and AI together, including a total of 108 articles. To bring the literature together, the authors adopted the antecedents-mediators-outcomes framework and narrative approach that helped them develop a framework by integrating the antecedents, mediators and outcomes of AI-facilitated VCC. Furthermore, the authors also operationalized existing literature to facilitate an understanding of the role of AI in customer decision-making.

Findings

The study, in addition to identifying the common theoretical grounds of VCC and AI (human behavior, cognition and social interactions), operationalizes AI functionality, its characteristics and customer characteristics as the antecedents of AI-facilitated VCC. Moreover, based on literature, on the continuum of low-to-high involvement, four types of decision-making were identified as mediator of the relationship between AI characteristics, customer characteristics and VCC. Additionally, the authors found different categorizations of AI in literature as archetypes to support various forms of VCC.

Originality/value

The study contributes to the literature of VCC and AI by construing a comprehensive framework for analyzing AI’s impact on VCC, envisioning customer–AI interaction as continual exchange of advantages in which characteristics of AI and customers play a critical role in customer decision-making and shaping VCC.

引用

Chandra, B., & Rahman, Z. (2024). Artificial intelligence and value co-creation: A review, conceptual framework and directions for future research. Journal of Service Theory and Practice, 34(1), 7–32. https://doi.org/10.1108/JSTP-03-2023-0097

(引文格式为APA 7th edition)

下载

回复八位数字20240227

可获得PDF全文下载方式

推荐

SSCI征稿: 人工智能与酒店服务创建及交付

SSCI征稿: 数字服务商业模式创新与转型

03‍‍‍

欢迎分享-关注。

如果觉得内容有用，欢迎分享或者点赞！

关注SSCI征稿，了解更多SSCI期刊的征稿信息，以及最新综述论文。

个人转载内容至朋友圈和群聊天，无需特别申请版权许可。公众号及其他商业用途的转载、改编，请联系我们（可在公众号后台私信）获得许可。

---