综述 | 酒店与旅游业中消费者对人工智能与机器人的采用: 文献综述及未来研究议题

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下面是今日分享的综述。

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标题

Consumers’ adoption of artificial intelligence and robotics in hospitality and tourism sector: Literature review and future research agenda

作者

Goel, P., Kaushik, N., Sivathanu, B., Pillai, R., & Vikas, J.

期刊

Tourism Review

SSCI (JCR 2021)

IF 7.689

Q1 (HOSPITALITY, LEISURE, SPORT & TOURISM 11/57)

时间

Jul 2022

摘要

Purpose

The purpose of this study, a current systematic literature review, is to synthesize the extant literature on consumers’ adoption of artificial intelligence and robotics (AIR) in the context of the hospitality and tourism sector (HATS) to gain a comprehensive understanding of it. This study also outlines insights for academia, practitioners, AI marketers, developers, designers and policymakers.

Design/methodology/approach

This study used a content analysis approach to conduct a systematic literature review for the period of 10 years (2011–2020) of the various published studies themed around consumer’s adoption of AIR in HATS.

Findings

The synthesis draws upon various factors affecting the adoption of AIR, such as individual factors, service factors, technical and performance factors, social and cultural factors and infrastructural factors. Additionally, the authors identified four major barriers, namely, psychological, social, financial, technical and functional that hinder the consumer’s adoption of artificial intelligence and robots in the hospitality and tourism industry.

Originality/value

To the best of the author’s/authors’ knowledge, this study is a first attempt to synthesize the factors that drive consumers’ adoption of artificial intelligence and robots in the hospitality and tourism industry. The present work also advances the tourism and consumer behavior literature by offering an integrated antecedent-outcome framework.

引用

Goel, P., Kaushik, N., Sivathanu, B., Pillai, R., & Vikas, J. (2022). Consumers’ adoption of artificial intelligence and robotics in hospitality and tourism sector: Literature review and future research agenda. Tourism Review, 77(4), 1081–1096. https://doi.org/10.1108/TR-03-2021-0138

(引文格式为APA 7th edition)

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回复八位数字20220830

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#往期推荐

SSCI征稿: 人工智能营销与消费者行为

SSCI征稿: 拥抱人工智能的未来营销

#专题推荐

SSCI征稿专题1：人工智能16篇

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